1. Selling Basics on ArtistPose
To succeed on ArtistPose, it's important to understand the following basic requirements:
a. What can be sold on ArtistPose?
ArtistPose is a special marketplace where buyers come to find unique items they can't find elsewhere. You can only sell handmade, vintage, or craft supply items on ArtistPose.
Handmade items are those that you, as the seller, make or design yourself. If you work with someone else to produce your items, you need to mention that in your listings. It's important to accurately describe who is involved in making the items in your shop and provide your own original photos or videos of the products.
If you sell personalized or made-to-order items, make sure to list them at a fixed price. If you use photos of previous work as examples, clearly state that they are just examples.
Vintage items must be at least 20 years old to be sold on ArtistPose.
Craft supplies are tools, ingredients, or materials used in creating items or for special occasions. They can be handmade, commercial, or vintage. Party supplies can also be sold as craft supplies. It's encouraged to be transparent about how your craft supplies are made and where your materials come from.
b. What can't be sold on ArtistPose?
Certain items and activities are not allowed on ArtistPose, even if they meet the general marketplace criteria. Prohibited items include those that violate intellectual property policies, services that are not tangible items, and listings that don't offer a physical or digital item for sale.
Reselling is not permitted in the handmade category. This means you cannot list items as handmade if you were not directly involved in their creation.
Remember that members or third parties can flag listings that violate policies, and ArtistPose may remove such listings. Listing fees are non-refundable, and your account may be suspended or terminated for policy violations.
If you're raising money for a charity, make sure to obtain the charity's consent.
c. Managing your ArtistPose Shop
Your ArtistPose shop represents you and your business to the community. It's important to be honest and accurate in all aspects of your shop.
By selling on ArtistPose, you agree to:
- Provide honest and accurate information in your shop and About section.
- Honor your Shop Policies.
- Ensure that your shop content, including text, photos, and videos, follows ArtistPose's policies, including the Anti-Discrimination Policy.
- Accurately represent your items in listings and listing photos.
- Respect the intellectual property of others and report any violations.
Avoid fee avoidance, creating duplicate shops, manipulating clicks or sales, or coordinating pricing with other sellers.
d. Seller Standards
When listing a product on ArtistPose, you are responsible for complying with all applicable laws and regulations, including labeling and warnings specific to the products you sell.
You must provide great customer service and meet Etsy's Seller Service Level Standards, which include:
- Honoring shipping and processing times.
- Responding to messages from buyers in a timely manner.
- Honoring the commitments you make in your shop policies.
- Resolving disagreements or order issues directly with the buyer. If needed, ArtistPose can assist through the case system.
- If you're unable to complete an order, notify the buyer and cancel the order following the guidelines.
e. Selling Fees
Using certain services on ArtistPose may incur fees. These fees are associated with listing, selling, advertising, and specific features. You can find detailed information about fees in the Fees and Payments Policy.
2. Being a Member of the ArtistPose Community
In the ArtistPose community, it's essential to treat fellow members with respect. As a seller, you have additional responsibilities to protect personal information and communicate promptly with buyers for a positive customer experience.
a. Creating and Uploading Content
When creating and uploading content on ArtistPose, keep the following guidelines in mind:
- Be original: Ensure that all content you create, including item descriptions, photos, videos, and other media, is original and does not infringe on the intellectual property rights of others.
- High-quality visuals: Use high-quality photos and videos to showcase your items. Clear, well-lit images that accurately represent your products can help attract potential buyers.
- Accurate descriptions: Provide accurate and detailed descriptions of your items, including their materials, dimensions, and any relevant information that buyers need to know. Avoid making false or misleading claims.
- Respect copyright and trademarks: Do not use copyrighted or trademarked images, logos, or content without permission. This includes using images found on the internet or using well-known brand names in your listings.
- Respect privacy: Protect the privacy of others and do not share personal information without consent.
b. Communication with Buyers
Good communication with buyers is crucial for a positive buying experience. Here are some tips for effective communication:
- Timely responses: Respond to messages from buyers in a timely manner. Prompt communication shows professionalism and helps build trust with potential customers.
- Clear and friendly language: Use clear and friendly language when communicating with buyers. Be professional and respectful in all your interactions.
- Addressing questions and concerns: Answer any questions or concerns that buyers may have about your items, shipping methods, or policies. Provide accurate and helpful information to assist them in making a purchase decision.
- Order updates: Keep buyers informed about the status of their orders, including shipping updates and tracking information. Providing regular updates can help manage expectations and minimize inquiries.
- Resolving issues: If a buyer encounters an issue with their order, work with them to find a resolution. Be proactive in addressing problems and provide excellent customer service to resolve any concerns.
c. Protecting Personal Information
As a seller, you must handle personal information responsibly and in compliance with privacy laws. Here are some guidelines:
- Use personal information only for order-related purposes: Collect and use buyer information only for fulfilling orders and providing customer support. Do not use personal information for any other purpose without explicit consent.
- Securely store personal information: Protect buyer information from unauthorized access or disclosure. Use secure systems and processes to store and handle personal data.
- Follow applicable privacy laws: Familiarize yourself with the privacy laws and regulations applicable to your jurisdiction. Comply with these laws when collecting, using, and storing personal information.
d. Building a Positive Reputation
Building a positive reputation on ArtistPose can help attract more buyers and grow your business. Here are some tips:
- Provide exceptional customer service: Go above and beyond to provide excellent customer service. Respond to inquiries promptly, ship orders on time, and address any issues or concerns with professionalism and care.
- Maintain high-quality standards: Deliver products that meet or exceed buyer expectations. Ensure that your items are well-made, accurately represented, and packaged securely for shipping.
- Positive feedback: Encourage buyers to leave feedback after a successful transaction. Positive reviews can build trust and credibility for your shop.
- Build relationships: Engage with the ArtistPose community by participating in forums, teams, or other relevant groups. Networking and building relationships with other sellers and buyers can help you gain exposure and learn from experienced sellers.
- Continual improvement: Seek feedback from buyers and use it to improve your products and services. Regularly evaluate and refine your processes to provide an exceptional customer experience.
By following these guidelines and actively participating in the ArtistPose community, you can enhance your selling experience and build a successful shop. Good luck with your endeavors on ArtistPose!
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